Frequently Asked Questions

What makes Gr8limo different from others?

We provide to our clients with most unique transportation service in today’s market. Besides standard procedures, which most companies offer, we go beyond those limits to provide our customers with fully-personalized service.

What does “personalized service” mean?

When people request transportation services with other companies, they are asked simple questions. Pick-up time, Vehicle type, Pick-up location, and Drop-off location. These are standard questions. Every customer is different and we understand that by offering extra to standard procedures. Our personalized service starts from reservations. We may ask questions regarding personal preferences. Which bottled water would you like us to carry, which magazines or newspaper do you read? For early morning pick ups we can even bring client’s preferred starbucks drink. Many customers have route preference and favorite places to visit. We make notes on customer’s profile, so we don’t have to ask same questions twice. These simple details allow us to provide our clients with most unique and personalized service.

Why should we switch to your services?

There are more then 25 thousand limousine companies registered in a state of California. From single vehicle owner to a fleet of 150 cars. Every one of them serves the same purpose… transportation. How they do it, is another question. “Service” is the most important aspect, which most companies don’t pay attention to. Our chauffeurs are highly trained professionals with at leased 10 years of experience in limousine industry. They have been trained to deliver only the best quality of service.

What should I do if I can’t locate my chauffeur at the Airport?

First of all, do not leave the location. Airport can be tricky. It happens very often that plane arrives into different terminal. Please, call us toll-free at (855)478-5466 and we will assist you locating your chauffeur.

I cancelled/changed my reservation. Why am I still charged?

According to our cancellation/change policy, if you cancel/change your reservation less than four hours prior scheduled pick-up time, you will be billed full price for airport transfers and town-to-town trips, and/or total requested hours on all Hourly reservations if cancelled/changed less than twenty four hours prior scheduled pick up time. Round-trip reservation must be cancelled as two separate orders. If your entire trip was cancelled or postponed and you cancelled only one reservation out of two, your second reservation will remain active until you cancel it.